Chris Henhawke
Technical Skills Summary
Over 6 years experience building and rebuilding computers - CompTIA A+ Certified.
Familiar with DOS, Win9x, Windows NT 4.0, Windows 2000 Pro/Server/Advanced Server and various distributions of Linux.
Knowledge of configuration of the fore mentioned Operating Systems.
Confident working with many forms of software, including Office 2000/XP, and Visio.
Familiar with minimal HTML/web design.
Able to network and design network infrastructure with or without Active Directory.
Knowledge of configuration to Cisco routers, hubs and switches.
Educational Profile
CDI College of Business & Technology, Hamilton, ON
Network and Internet Support Specialist Diploma (July 2002 - April 2003)
Completed 10 months of hands-on projects and course completion with little supervision, one month ahead of schedule.
Attended Professional Business Skills Workshops including: customer service, conflict management and technical support; participated in team and solo presentations.
Hill Park Secondary School, Hamilton, ON
O.S.S.D. (September 1998 - June 2002)
Built and repaired computers for Hill Park Secondary School, as well as for people in the community.
Enrolled in a Co-Op program through Hill Park at CompuSmart Hamilton (February 2002 - June 2002).
Employment
Computer Operator, St. Joseph's Healthcare Hamilton, ON (February 2004 – Present)
Performing the day-to-day tasks of the computer room, as well as minor technical support, and computer-related maintenance.
Technical Support, Edaptivity Inc. (Cygnal Technologies) Burlington, ON (November 2003 – February 2004)
Provided tier 1 technical support to Cygnal's clients for cable internet support/supply. Experience gained working with UBR's and CMTS's via a webmin-based interface.
Desktop Support, St. Joseph’s Healthcare Hamilton, ON (August 2003 – October 2003)
Installing PC’s at the Charlton and CMHS sites, monitoring network traffic and doing service calls within the Charlton site, as well as taking computer inventories in the Charlton and CAHS sites.
Computer Installations, McMaster University Hamilton, ON (April 2003)
Moved computers from area to area inside the John Hodgekins Engineering Building, received new computers and installed in the computer labs as needed.
Service Desk, CompuSmart Hamilton, ON (June 2002 - November 2002)
Experience gained in technical support on the telephone as well in the store, taking in service reports, stocking shelves, doing price checks and part installations.
Feel free to contact me for references.